Emotionally smartBuild emotionally intelligent teams that communicate better.
|
What it looks like
Emotionally smart looks like people recognising what’s going on for themselves and others, managing reactions under pressure, and responding thoughtfully rather than reacting impulsively. It shows up in everyday interactions, including how feedback is given, how tension is handled, and how conversations stay clear, respectful, and productive.
Who it’s for
Leaders and teams who want to communicate better, manage pressure more effectively, and build stronger working relationships.
What problems it solves
- Conversations that escalate, shut down, or go nowhere
- Avoidance of feedback because it feels uncomfortable or risky
- Emotional reactions driving decisions instead of clear thinking
- Tension, frustration, or resentment building within teams
- Misunderstandings that damage trust and working relationships
What this training teaches
- Recognising and managing emotional triggers
- Responding thoughtfully under pressure
- Reading emotional cues and adjusting your approach
- Giving and receiving feedback without defensiveness
- Handling difficult conversations with clarity and respect
Delivery and format
- In-person workshop (half-day to two days, tailored to your team)
- Live online delivery (modular sessions if preferred)
- Mix of discussion, interactive activities, and practical tools
Materials & take-aways
- A6 desktop calendar outlining key learning
- A3 fold-out companion worksheet
- Action-planning tools, habit cards, and EI prescription cards
- Interaction vs reaction — EI strategies card
- Links to learner readings, resources, and media
- Posters and card packs (used in-room only)
- Digital certificate of completion
Interested in this training?
Want to talk about fit, dates and how it could work for your team?